REGULATORY COMPLIANCE & DATA PROTECTION

Privacy Policy & A2P Compliance

Last Updated: October 6, 2026 • A2P 10DLC Version 2.4

This policy governs data privacy, information security protocols, and strict A2P 10DLC messaging compliance. We maintain uncompromising standards to safeguard personal data and enforce full transparency in telecommunication disclosures.

A2P 10DLC COMPLIANCE & LEGAL DISCLOSURES

Data Handling & Transparency

Comprehensive disclosures governing messaging policies, customer data handling, and strict mobile carrier privacy commitments in accordance with cellular carrier standards.

DOCUMENT SECTIONS

1. SMS & Messaging Consent

2. Collection & Purpose

3. Third-Party Non-Sharing

4. Opt-Out & Assistance

5. Data Security Standards

SMS & Messaging Consent

In compliance with wireless carrier A2P 10DLC specifications and CTIA guidelines, short message service (SMS) and multimedia message service (MMS) communications require explicit, documented consent prior to message transmission.

  • Opt-In Verification: Phone numbers are gathered solely via direct opt-in forms, customer service requests, or account setup with clear disclosure language.
  • Strict Scope of Consent: Opt-in consent applies strictly to transaction updates, security verification alerts, and requested services. Consent is never bundled or inferred.
  • No Pre-Checked Agreements: Consent is never obtained through pre-selected checkboxes or forced agreement terms.

1. Collection and Scope of Phone Numbers

We collect telephone numbers only when intentionally provided by users during account registration, service intake, or two-factor authentication configuration. By submitting a telephone number, the user agrees to receive critical operational notices, security verifications, and direct account support messages.

Text messaging originator opt-in data and consent are maintained within encrypted, audit-ready databases. Records include timestamps, source forms, and IP addresses to maintain full regulatory traceability.

2. Strict Mobile Information Non-Sharing Policy

Absolute Third-Party Exclusion: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

Mobile numbers collected for SMS transmission are sequestered from generic corporate lists and will never be sold, rented, leased, traded, or transferred to marketing aggregators, advertising networks, or external lead brokers.

3. Opt-Out, Message Frequency, and Help Protocol

Message frequency varies according to user activity and account notification configurations. Standard message and data rates may apply depending on your mobile carrier plan.

  • To revoke messaging consent at any time, reply STOP to any received message. Upon transmission, an automated confirmation will be dispatched, and further transmissions will cease immediately.
  • For assistance or technical inquiries regarding SMS services, reply HELP or contact our compliance desk directly at [email protected].
  • Carriers (including AT&T, T-Mobile, Verizon, and regional operators) are not liable for delayed or undelivered messages.

4. Data Security and Infrastructure Safeguards

All mobile contact records, consent ledgers, and opt-out registries are protected with industry-standard TLS 1.3 in transit and AES-256 encryption at rest. Access is strictly constrained by role-based permissions and zero-trust authentication protocols.